Weiß geseifte Eicheparkettdielen in einem Wohnzimmer mit großer Bücherwand

FREQUENTLY ASKED QUESTIONS AND ANSWERS

No answer to your question?

Contact us! We are pleased to answer all your questions about our products and the correct use, installation and care.:

That is how you can reach us:

info@hain.de
Phone: +49 (0) 8039 - 4040

Before your purchase

What is the difference between oil and laquered surfaces?

Laquered is a layer building, reflecting, cold, artificial and hard to repair surface. The color changes caused by UV light can not be influenced.

Whereas oil is diffusible, warm, partially replacable, easy to care, non-slip, antistatic and so ideal for allergie sufferers. The yellowing can be reduced e.g. with special soap white and easily reworked.


Which thickness do the parquet floors have?

3-layer wide planks are mainly 15 mm, optionally also 20 mm thick. For thickness problems we also have a thinner parquet floor with only 11 mm thickness.

to the product overview >>>


How thick is the toplayer?

The real wood-toplayer is ca. 4 mm thick for the most floors. For walnut, cherry and maple it is appr. 3,8 mm. a more times grinding is therefore no problem.


Of which substances does Hain-oil consist?

Of herbal oil components as oleoresins and natural solubility promoters.


How often is wet cleaning with special soap necessary?

This depends on the level of soiling. In general every 1-2 weeks. The special soap has not only cleaning but also maintaining effects.


How often needs to be re-oiled?

This depends on the area in which the floor is lying and how good it is cared for. At least one time a year the parquet floor should be treated with care balsam (for heavy use more often).

If the oil surface is not in good condition, stains and greying can occur more easy and the reworking of the floor will be much more effort.


Which type of installation is recommended?

We recommend full adhesion directly to the ground. Full adhesion has following advantages:
| No transition strips necessary

| grinding of the woodsurface is possible

| better structure-borne-noise values

| creative installation patterns possible

| direct connection to other flooring types possible e.g. tiles


Which parquet is suitable for bathrooms?

Actually all woodtypes except beech, bamboo and maple.
We recommend full adhesion and regular re-oiling. Standing water needs to be avoided.


Are there solvent-free adhesives suitable for Hain wide planks?

Yes. Hain Elastik, IC1 Norm, Isozionatfree

Find further equipment for our floors here >>>

 


How eco-friendly are your products?

All our floors are proven and recommended by the Baubiologischen Institut Rosenheim. We also have received the building approval.

After purchase
 

Why does parquet get joints?

Parquet is dried according DIN 280 to a humidity of  +/- 2% bezogen referred to the intestinal aces. an average of 9% wich is equivalent to the normal average functional humidity of the year is tried to be met. This wood humidity  correponds to an average room temperature of 20 degree and a relative humidity of 50-60%. Because of physical laws the compliance of this values is basic requirement during the heating period to avoid the building of joints. Wood as an organic and in particular hygroscopic substance changes its volume. Beech wood is especially sensitiv, therefor installation on floor heating is not advised. Discrepancies of climate between summer and winter are normal. to avoid swelling and shrinking of the wood, the surveillance of the room climate with an hygrometer is essential. From experience it is necessary especially in wintertime and for bigger rooms to ensure an appropriate climate by the use of indoor fountains or air humidifiers.

And don't forget: a healthy room climate is not only important for the maintanance of your floor but especially a basic requirement for your own health.


Why does fully glued parquet have hollow areas?

Hollow areas can have different causes. Possibly the underground is uneven, so that tere is not enough connection to the parquet.  Also a later detachment of the parquet e.g. caused by a week screed-end-zone, can be the reason for hollow areas.

Acoustically recognizable hollow areas are allowed to a small extent.Regarding the function it does not matter, if the parquet does not give in under exposure e.g. by being walked on. Small cavities can be eliminated by injecting a  solvent based glue, polyurthan glue or two comonents epoxy resin out of a specific syringe below the parquet. Water based glue should not be used in this case because of swelling. For the use of a disposaple syringe from the pharmacy you only need to drill a small hole of 1-2 mm through the parquetand closed later with wood wax or putty.

For bigger detachments a clean removing of single parquet elements, and injecting solvent based glue below the surounding loose parquet areas, makes more sense, especially for more layer parquet.  The subsequent fitting and gluing of relevant parquet elements requires exact working, as well as the possible retreatment of the surface. During the hardening of the glue weight should be put onto the area.

In doubt contact a qualified craftsman of your trust.


What causes hollow areas under floating installed parquet?

For floating installation it is as well important that the underground is even and that the expansion joint in the edge region is respected during installation.
Did the hollow areas ocurr after floating installation, at first the circular distance jont to the walls needs to be checked and reworked if necessary. Is the edge joint not the reason, but an uneven underground, the hollow areas can only be eliminated by new installation. (the parquet can not be reused because of the gluing of tongue and groove). Before it is necessary to build evenness of the underground with a suitable filling compound. Alternately you can install a high value insulation underlay e.g.  a cork-rubber-granulate. Basically we recommend full adhesion for our Hain natural wooden floors.


What should I do if the floor is bulging?

For buldging of the parquet it generally needs to be clarified what the reason is. Buldging results mostly from moistening of the wood and the corelated change of dimensions and the terby caused tensions. If the floorconstruction is improper, especially base plates in contact with the earth in old buildings  thermal bridges can cause condensation below the parquet. Here mostly only taking out of the parquet and new installation after renovation can remedy. If worked with dispersion adhesives and the parquet so the parquet got moist short-term, the wood will go back to normal in a little while. By using watery parquet sealer and very fast operation (3 applicationsper day) also bulges can result. Here you can only wait, if the parquet will again ly evenly. A possible cause lies in the neglect of the expansion joint at the walls. In this case the parquet can be trimmed at such places.


Joint buil up between the planks, what needs to be done?

Uniform joints generally normal for wood flooring ans a characteristic of a natural material. The width of the joints depends on the dimension of the single elements, structural circumstances,  (e.g. floor heating or window areas), room-climatic conditions and the wood type. A humidifier takes care of a balanced climate, which keeps appearance of joints in limits. For single oversized tear gaps causes should be searched by experts report, because different reasons are possible.


I tipped-over a bucket of water, is that bad?

Basically every standing moisture on parquet should be avoided. If such a misfortune happens, the puddle needs to be wiped up or absorbed with a water extractor as quick as possible, because otherwise water penetrates into the joints and makes the wood swell. Possible consequential damages are lamella removal or bulges of the area. Don't the bulges go back after drying, exchange of single parquet elements is unavoidable.
Slight water stains can be removed with help of the Hain care - and repair-Set. These pictures show the removal of slight water stains.


What happens if red wine is spillt?

The fluid should be wiped up immediately; If the previous treatment was properly no discolorations are to be expected.

Bordeaux-wine is considered as wine with the most agressive acid. If discoloration through long-term affect occurs a small spot should be sanded carefully with steel wool or fine sand until the pigment is removed. Mostly the pigment is only existing in the uppest layer of the surface. Re-oil with the same product as used for the first care.

To the Hain-care products >>>

 


How do I remove candle wax of the parquet floor?

Scrape of the wax carefully with a plastic scraper and afterwards remove the residues with a sufficient basic cleaner or rather blotting paper and an iron.


What can I do if a cigarette left burn marks?

Burn marks of cigarettes can be sanded, filled with a melting putty, wax putty or wood putty matching in color and if nessesary treated afterwards with the surface treatment products of the parquet floor.


How do I remove the little mishap of my pet?

The fluid needs to be wiped up immediately or lasting damages of the wood will be caused.  A superficial contamination is not a problem if properly cared. The longer the urin stays on the surface and is absorbed into the wood, the stronger the discoloration will be. A strong contamination through longer absorbtion can make the replacemnet of affected planks necessary.


Can deep scratches on the surface be repaired?

The scratches can be saded, filled with a melting putty, wax putty or wood putty matching the color of the wood. if nessesary afterwards treatment with the product of the first care is possible.


The floor is partially stepped down - What can I do?

As long as the oil layer is still existing, by basic cleaning and re-oiling an alignment can be achieved. Visually the reworked area will stand out a bit, because the new surface seems more united as the old area. A beautiful and fully satisfacory repair of these damages can only be achieved by complete basic cleaning and new surface treatment afterwards.


What can I do against imprints on the parqet floor?

For flat imprints, if the fibre is not broken, you can put a damp cloth on it, make an iron handwarm and try to bring the fibre back to its shape by swelling. For deep imprints, if the fibre is broken, you can only retouch with wax or wood. For bigger damages eventally a replacement of single parquet elements is necessary.


What can I do if different floor heights are present?

Different floor heights should be adjusted as flat as possible, not only for visual reasons but also for safety reasons.  Therefore  leveling compounds, insulation layers, and wooden composite boards could be useful, depending on differnces in height. Also possible is the use of parquet types with differnt thickness. Where no adjustment is possible compensation profiles should be installed.

 


What happens if parquet elements bend up?

Parquet elements bend up if within the cross section is differnt wood moisture. Bending up elements mostly go down again if the bending can not be traced back to construction problems. A grinding of the bending elements would not be advisable in this case, because the edges would lower during redrying of the wood and the opposite phenomenon would occur.


Are Hain parquet floors suitable for allergy sufferers?

Wooden floors are in general very suitable for allergy suffering people. As the cause of allergies can be various though, the whole floor construction should be choosen with help of the attending physician or healer with regard to the harmlessness individually for every patient. For the gluing of the parquet and the preceeding substrate preperation the customer should advise the craftsmen to generally use  so called EC1 products. For the usage of  such labelled products you can expect largely emission-free installation. Parquet can be wiped damp and so be freed from dust.


I would like to install parquet in a rental appartment, what do I need to take care of?

For the landlord: parquet floors are to be valued like wallpaper in a rental property. All damages of the parquet floor and their repair go to the landloard after moving out of the tenant. Still the tenant should be made reponsible for the accurate care and treatment. A resilent parquet should be chosen and care instructions should be provided to the tenant. Re-oiling or grinding a parquet is surely cheaper than, taking out a carpet floor or synthetic floor coverings. In every case grinding and re-oiling should be included in the calculations after an appropriate life cycle.


What do I need to consider before installation in badly soundproofed houses?

Here you should refrain from do-it-youself installation . An improvment of sound protection can be achieved e.g. by glueing a suitable insulating underlay as a highvalue sound absorbtion mat onto the ground. The parquet is than fully glued onto this mat. So also the room noise is improved.

This website uses cookies to enable certain functions and to improve your user experience. By continuing to browse you agree to our use of cookies. more information
Ok. Hide this message